Terms and Conditions
This web site is operated by Metcalfe Developments Limited
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Metcalfe Developments Limited. Any copying, publishing or redistributing of this website or its contents is prohibited without the permission of Metcalfe Developments Ltd.
Accuracy of Content
Metcalfe Developments Ltd has taken every reasonable effort to ensure that the content of this site is accurate however there may be inaccuracies or typographical errors. We make no representations about the accuracy, reliability or completeness or about the results to be obtained from using the products.
Prices quoted are subject to VAT, unless otherwise stated. They are subject to alteration without notice.
Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee that the colour you see on your monitor´s display will accurately reflect the colour of the product on delivery.
Proper Use of Products:
Product data sheets are available for various products supplied by Allcoat and can normally be downloaded directly from the relevant product page. Please ensure that you refer to the relevant data sheets for products purchased for the correct application methods and coverage rates. In the event of a data sheet not being available please contact us for further information on a particular product.
All products are supplied and provided on the condition that we cannot be held responsible in the event they are used for any other purpose than that specified by the manufacturer.
Any recommendations and advice offered are given without legal responsibility. Allcoat shall not be liable to the customer in the event of damage to goods or injury to persons resulting from negligent or improper use or handling of goods by the customer, their employees or their agents or members of the general public, or any loss of profit or contracts or other consequential losses of any kind however caused.
To the extent permitted by applicable law, Metcalfe Developments Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Metcalfe Developments Ltd shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website.
All items are subject to availability.
Any date or period for delivery stated is given as an estimate only and is not binding on Allcoat.
Damage to your Computer
Metcalfe Developments Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that your computer is set up to screen out anything that may damage it. Metcalfe Developments Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
We never release your personal details to companies outside of Metcalfe Developments Limited for marketing purposes. When you visit our site, we may collect certain personal information, submitted by you, (for example, your name, email address and postal address). All such information is held on secure servers and Metcalfe Developments Ltd will treat all your personal information as fully confidential.
Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints must be submitted in writing to our offices and will be acknowledged within 5 working days. Allcoat agrees to provide a likely timescale to resolve the dispute and keep the consumer informed about progress. These Terms and Conditions do not affect your legal rights.
Terms and Conditions for the Supply of Goods through a website
You are connected to the User Agreement for Allcoat Limited, an on-line shopping facility offering an exciting and convenient way to buy goods over the Internet and is operated by Metcalfe Developments Ltd.
1. The Contract between us:
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify DO NOT use this site. By ordering on this website you are making a statement, upon which we are entitled to rely, that you are aged 18 years or older and capable of forming a legally binding contract.
2.1 The prices payable for goods that you order are as set out in our website.
2.1.1 All of our charges are in UK Pounds – any other currency displayed on the site is for comparison only. You will be billed in £UK’s and if you purchase from outside the UK currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.
3. Right for you to cancel your contract and return goods
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us by e-mail to firstname.lastname@example.org.
3.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from you credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. A re-stocking charge of 20% of the RRP will be made for goods that are of merchantable quality as determined by Allcoat. Not all goods may be accepted back into stock for credit.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers
4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 Allcoat make no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom , you do so on your own initiative and are responsible for compliance with local laws.
5.5 If your order is returned back to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 37 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery.
6.2.2 to replace any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.2.4 If the goods have been lost by the courier or Royal Mail, then the limits of liability for that loss may be restricted to the level of cover within the delivery service option you chose. You become the owner of the goods once they have been dispatched to you.
6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6.5 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. Please make sure that you choose a service that has sufficient loss of damage for the value of product you are ordering.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at email@example.com and all notices from us to you will be displayed on our website from to time.
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or liability to you) the enforceability of any other part of these conditions will not be affected.
11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing Law
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
13. Entire Agreement
13.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. All liability Allcoat limited howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14. Trade Marks
Metcalfe Developments Limited is the operator of www.Allcoat.co.uk. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given Metcalfe Developments Limited in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
15. Events Beyond our Control
Metcalfe Developments Limited & Allcoat.co.uk will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, break down of systems or network access, flood, fire, explosion or accident.
If any part of the terms of this charter are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.